Our Guarantee

Lee's Flower Shop has proudly served Washington, DC and it’s metropolitan area since 1945. We understand that the gift of fresh flowers and blooming plants can turn someone’s day around or simply add a nice touch to any room. For the last 75 years we have artfully curated hand-made floral arrangements and stocked varieties of foliage and blooming plants for our customers and the community. You can rely on the combined expertise of our talented floral designers and caring sales associates to deliver the perfect floral gift to brighten your space or the face of your recipient. Depending on the variety and type of flowers used to craft your floral arrangements, you can expect your bouquet to look splendid for a minimum of 5 days with proper maintenance.

If you aren’t completely satisfied with your floral gift, we’ll do everything we can to make it right. Please notify us by phone, email, or in person within 3 calendar days of delivery of your order. We will happily send a new floral arrangement/plant and pick up the original item(s) based upon our delivery schedule. You also have the option of bringing the original item(s) into our store for an immediate return and replacement. For all approved replacement orders, the plant/floral arrangement must be returned in the same container in which they were received. If a replacement product is not feasible, we will happily issue you a store credit for the total amount of your purchase. For non-local orders that were filled by one of our network florists, the replacement process may take a bit longer as we will need to notify them of the issue and coordinate a replacement order.

All items featured on our website represent the types of floral and garden designs we offer, which may vary depending upon availability in certain regions. Occasionally, substitutions of flowers, plants, and containers will be necessary due to weather, seasonality, and market conditions. Although your bouquet may not precisely match the photo shown, we will make every effort to preserve the theme, style, and color of your selected floral or garden design, only making substitutions of equal or greater value. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item. Specifically, in arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used. For green and blooming plants, similar plants may be substituted of equal or greater value. For unique plants, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container of equal or greater value will be used. Balloons, candies, and specialty gift items may be substituted with another specialty item of equal or greater value and of similar theme and category.

Lee’s Flower Shop appreciates and values your business and we are always here to help!